Return & Refund
DUE TO THE CURRENT COVID 19 PANDEMIC, RETURNS AND REFUNDED PAYMENTS WILL BE DELAYED. WE WILL PROCESS YOUR RETURN IN THE ORDER IT WAS RECEIVED AND ISSUE YOU A REFUND AS SOON AS POSSIBLE.
We want you to love what you buy from us, but we get it – sometimes it just doesn’t work out. Please read this carefully as items marked non-returnable will not be eligible for return. There are no exceptions, except if the item arrived damaged; see below for our policies on damaged or defective items.
Please be sure to open and inspect your products immediately. Contact us as soon as possible if there are any errors or issues, and be sure to keep all products and packaging. We will need photography of any issues or damages.
Orders cannot be cancelled after 48 hours of purchase. Custom orders are not cancellable or returnable once your payment has been processed.
Return Policy | 48-hour Buyer Remorse:
If you would like to exchange or return an item, contact us within 48 hours.
We'll give you return instructions, and you have 30 days to return it. The customer covers return shipping costs.
Once we receive the item in perfect condition, we will refund you item price - 25% Storage fee - initial shipping cost .
Full details of our return policy and process:
- Contact us within 48 hours of receiving the item.
- Request a return authorization (RA) by emailing us at firstname.lastname@example.org. We will respond within 48 hours.
- After submitting your return request, we will review the information and email instructions for returning the item. When applicable, we will email you an RA number; this Return Authorization (RA) number is valid for 30 days.
- Please do not return items without prior authorization as it will be refused.
- All items must be returned in their original, unworn, and unused condition enclosed in original packaging within 30 days for a refund. The return shipping cost is covered by the customer.
- Once an item has been returned, we will give you a refund of the item price minus a 25% Storage fee.
- You can expect a refund in the same form of payment originally used for purchase up to 21 days of our receiving your returned item. If you have not received a credit and it as been longer than 21 days from the day your item was sent back/picked up for return, please email us at email@example.com.
- In the event an item is returned in a condition where it cannot be resold, we will not be able to proceed with the refund.
- Unshipped orders: Please email us at firstname.lastname@example.org to contact Us to change it before shipment.
- Melody Elephant won't take responsibility for the lost packages caused by the wrong shipping addresses on the orders provided by the customers.
- Custom orders are not cancellable, refundable, or returnable.
- Upon delivery, please take time to inspect all items carefully for any damage that may have occurred in transit and contact us immediately with photos of the damage, including the packaging and the item.
- Claims against damaged items must be made within 3 business days. Unfortunately, damage claims made after the 3-business day window will not be accepted and are unable to be returned.
- If for any reason your custom piece does not arrive with the specifications that you selected when ordering, we will have the item or items replaced and reshipped at no additional charge to you. Contact us within 3 business days if this occurs so that we can get the replacement in the works as soon as possible.
- While the manufacturers do their best to ensure excellent packaging, some items could get damaged at the hands of a delivery carrier in transit.
- Any damage must be reported within 48 hours of receipt of merchandise. Claims will not be honored after 48 hours.
- Damaged product may not be returned for a refund; you will get a replacement only.We will pay for the freight/shipping back and ship the correct product free of shipping/freight charges. Please be sure to open and inspect your products immediately.
- Photo proof, emailed to email@example.com, will be required to verify the damage. Please send photos of:
- The damaged item
- The damaged item inside the original box with all of the original cushioning
- Packaging material used inside the box
- Shipping label with readable tracking number
- All sides of the box's exterior
- Return Shipping Address:Please contact firstname.lastname@example.org for the corresponding return address
- Any defect must be reported within 48 hours of receipt of merchandise. Claims will not be honored after 48 hours.
- Photo proof, emailed to email@example.com, will be required to verify the defect, and if deemed defective by Melody Elephant and the manufacturer, you will receive a replacement of the same item.
- Defective product may not be returned for a refund; you will get a replacement only.We will pay for the freight/shipping back and ship the correct product free of shipping/freight charges. Please be sure to open and inspect your products immediately.
- Claims for defective merchandise will not be honored if the items are used or installed.
Wrong Products Received:
If you are shipped a different product than you ordered, please email us within 48 hours of receiving the product.
- We will provide an RA # where applicable and instruction on how and where to ship them back.
- We will pay for the freight/shipping back and ship the correct product free of shipping/freight charges.
- When the shipping address provided by customers is correct
- If you haven't got the item by the expected delivery date on tracking info., look around, check it with your neighbors and contact the shipping carrier first. After that, if the package still doesn’t show up, please email us at firstname.lastname@example.org with your order ID and tracking number, we would file a lost package claim against the shipping carrier to investigate it. It'll take a week or so to get the result from the shipping company. Please wait patiently during that period, we would take a resonable measure to have it settled.
- When the shipping address provided by customer is wrong
- Melody Elephant won't take responsibilty for the lost orders caused by customers who left wrong address on their orders.